Help

Support

Answers to the most common questions, and how to reach us.

Contact us

A bug, a question, an idea? Write to us: . Please include your iPhone model, your iOS version and, for online play, your username.

Playing

How do I learn the rules?
Open Training from the home screen: eight one-minute lessons explain each rule by playing. The full rules are also on this site, with a movement demo.
I can't see where my piece can go
Tap one of your pieces: the reachable squares light up, and possible exits appear beyond the edge. Tap an enemy piece to see where it can go on its turn. The 2D button shows the height on every square.
How do I undo a move?
Against the computer, the arrow at the top of the screen undoes your last move. Online, a move played is final.
How do I play a specific map again?
Every map has a code (for example CANY-25754B), shown under the terrain name. In Play, type it in the code field below the terrains. A share link also opens the map directly.
Where are my games in progress?
The Games in progress button on the home screen lists your online, computer and local games. You can resume or resign each one from there.

Online play

How do I play against a friend?
In Play › Online, tap “Invite a friend”, choose the time control and send them the code shown. They type it in “Did a friend give you a code?”.
Nobody answers my search
The Find a game page shows the activity of each channel: join one where players are waiting. In daily games, your search stays active even when the app is closed.
My connection dropped during a game
In real time, you have 3 minutes to come back before losing the game. Reopen the app: the game picks up where it was. In daily games, only the time per move counts.
My account says “suspended”
The administrators suspended your online account, for example after abusive behavior. Offline play is still available. If you think this is a mistake, contact us with your username.
How do I delete my online account?
In the app, open My profile from the home screen and tap “Delete my online account”. Deletion is immediate: the account, its rating and its chart are erased; your games remain visible to your opponents under “Deleted account”.

Ads and purchases

How do I remove the ads?
In Options, the “Remove ads” purchase removes them for good, on all your devices linked to the same Apple Account.
I changed iPhone and I see ads again
In Options, tap “Restore purchases”.
Change my choice about personalized ads
In Options, tap “Ad choices”. Tracking across apps can also be set in Settings › Privacy & Security › Tracking.